When Your A/C Won't Work

The Do's and Don'ts

DO

  • Check breakers or fuses for air conditioner as well as for furnace or blower unit, if in doubt switch them off & then back on (they don't always look tripped).
  • Make sure the outdoor electrical disconnect is on (on newer units).
  • Check room thermostat setting, make sure you're in the cooling mode and the temperature is set below room temperature.
  • Check outdoor unit, is for leaves, debris or grass clippings & clean as required
  • Check furnace filter or electronic air filter for blockages & clean or wash as required.

DON'T

  • Set your thermostat below 21 degrees Celcius.
  • Wait until it's 30 degrees Celsius and then turn the unit on. A central air conditioner must drop the humidity in the house to 55% - 60% before it will drop the temperature even 1 degree Celsius. If you have to catch up, it may take 8 - 10 hours.
  • Call for service before checking the DO'S . If a serviceperson is dispatched and all that is wrong with the unit is to set the thermostat properly or to reset a switch or breaker, it will be a chargeable call whether or not you have an extended warranty. If the breaker or fuse continues to trip, it warrants a service call.

Notes:

When you call for service, calmly explain the problem, tell the serviceperson what you have or haven't done and ask that a serviceperson be sent.

Please note that the serviceperson is not in a position to determine what is or isn't warranty, this is a job for the office to decide. It would be appreciated that the servicepersons' work order be signed that the work was done and the amount of time spent.

If after 5:00 p.m. anytime or before 8:00 a.m. or weekends or holidays we will still come to service the unit, however the difference between straight time & overtime rates will be a chargeable extra. Warranty service is normally during regular working hours

To prepare for winter:

Turn off breaker or outdoor disconnect for the air conditioner. Turn on the water valve for your humidifier & open the bypass damper. Cover the top of the unit. You can use either a cover designed for this purpose or a piece of plywood on the top, with a brick or weight to hold it down. Both are equally sufficient.

To prepare for spring start up:

Turn breaker or outdoor disconnect back to the on position. Turn off the water valve to the humidifier & close the bypass damper. Remove cover from top of unit.

Please note: that unless your unit initially came with a five or ten year extended warranty that extended warranties are available within 30 days of installation only. There are no exceptions to this. Even though you may have an extended warranty, it only pays for service calls during normal working hours, not after hours, weekends or holidays. Service is available at any time if you are willing to pay the additional cost. Any annual service checks will be extra and over and above the extended warranty cost.

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